Can I return my items?
We hope you love everything you buy from us!
If for any reason you are not completely satisfied with your purchase from Zoe Shoe, then we’re fine with that too. The FASTEST way to get a refund or exchange for your item is to return it to us within 30 days of receiving the goods (sale items within 15 days).
If you want to return items to us, please remember they should be in their original condition at the time of return and be accompanied by a valid proof of purchase.
What are the time limits for returns?
If you change your mind and decide to return any items, you can do so within the following time limits:
• 30 days (from the date when you received any items you bought), or
• 15 days for sale items (from the date when you received any items you bought).
What are my return options?
You have 3 options when returning:
- Refund: Receive a refund back to your original payment method (credit card or PayPal). Returns must be received within 30 days from the date when you received any items you bought to be eligible for a refund. But, there are 2 more alternatives:
- Exchange: Love it, but need a different size, color, or style? No problem! Exchange requests must be received within 30 days of receipt of the items. Exchanges are always free!
- Store Credit: We’re sorry your order didn’t work out, so let us make things right. If your return arrives back to us within 30 days of your receipt date, you can receive a Zoe Shoe’s store credit for the amount of your return that you can use toward finding something else you’ll love.
Where should I send my return?
Before mailing us back any items you bought, please contact us for the detailed return instructions.
Have you received my returned goods?
You’ll receive an email to notify you as soon as we have received, checked and processed your refund.
In the unlikely event that you haven’t received an email within 10 days of returning your items via a tracked or untracked service please contact us.
Make sure you let us know your original order number, which items you have returned and any delivery reference numbers from a collection service or courier when you contact us.
How long will my refund take to be processed?
We will notify you when we’ve received your return and we aim to process refunds within 2 working days.
The length of time it takes for the funds to appear in your account will depend on your payment provider.
I have received a faulty item or an item is not as described. What do I do?
Sorry that one of our items has become faulty or is not up to our usual standards. Please contact us as soon as possible for further assistance.