35 EU (4 US), 36 EU (5 US), 37 EU (6 US), 38 EU (7 US), 39 EU (8 US), 40 EU (9 US)
How do I place an order?
To place an order with us:
- Browse the categories
- Search via the search bar
- Add an item you love to your cart
- Proceed to checkout
What payment methods can I use?
You can pay using Visa, MasterCard, American Express, Discover, PayPal and Zoe Shoe's Gift Card. These payment methods are all 100% secure. All submitted personal and payment information is encrypted and secure. Credit card payments are managed by 2Checkout, our business partner.
What is the delivery time?
Delivery of your items will vary depending on your location and designated shipping method. Typically, items leave our factory within a maximum of 5 business days and arrive 5-15 business days after they have shipped. Business days are Monday-Friday, excluding national holidays.
Delivery Time = Production Time + Shipping Time
What are my delivery options?
You have 2 options for delivery:
- Free Shipping (you can expect your order to arrive within 5-15 full business days after it has shipped), or
Express Shipping (you can expect your order to arrive within 2-3 full business days after it has shipped).
* Factors such as delayed logistics and customs clearings may have an impact on the shipping time.
Where do you deliver?
We now deliver our products to over 225 countries worldwide. Simply select your country when filling out the shipping information on checkout.
Can I return my items?
We hope you love everything you buy from us!
If for any reason you are not completely satisfied with your purchase from Zoe Shoe, then we're fine with that too. The FASTEST way to get a refund or exchange for your item is to return it to us within 30 days of receiving the goods (sale items within 15 days).
What are my return options?
You have 3 options when returning:
- Refund: Receive a refund back to your original payment method (credit card or PayPal). Returns must be received within 30 days from the date when you received any items you bought to be eligible for a refund. But, there are 2 more alternatives:
- Exchange: Love it, but need a different size, color, or style? No problem! Exchange requests must be received within 30 days of receipt of the items. Exchanges are always free!
- Store Credit: We're sorry your order didn't work out, so let us make things right. If your return arrives back to us within 30 days of your receipt date, you can receive a Zoe Shoe's store credit for the amount of your return that you can use toward finding something else you'll love.